Locating My Tracking Number

TOPIC: How to locate my tracking number

Thank you for shopping with us!

After placing our order you would have been given an order number and also would have received an email receipt with your order number and details from support@freshbeautyco.com.au. 

After we dispatched your order, we would have also emailed your a dispatch notice with the tracking number, Please NOTE this can take up to 48 hours and sometimes a bit longer on the weekends. 

If you have not received any of these emails, we STRONGLY suggest you check your spam folder and also add our email to your contact list to ensure the delivery of these emails.

Add this email to your contacts: Fresh Beauty Co.; support@freshbeautyco.com.au

If you did not provide your email address upon checkout, you should have received a text from us regarding your shipping information. 

Other ways to get your tracking number

Loyalty Club members can simply login and go here: https://freshbeautyco.com.au/account#orders

If there has been a problem with your order, such as stock issues or delivery issues, you can be sure that we will contact you, there is no need to email us and we will be in touch, our team is always monitoring our customers' orders to ensure they get delivered.

We hope this article helps and you enjoy your products!

Fresh Beauty Co. Team